CHARS COLLECTION — RENTAL TERMS & CONDITIONS

Last updated: 8 October 2026

Welcome to Chars Collection. By placing a rental booking with us, you agree to the following Terms & Conditions. Please read these carefully before confirming your rental.

1. Rental Bookings

All garments available through Chars Collection are offered for temporary hire and remain the property of Chars Collection at all times.

By confirming a booking, you agree to care for the garment responsibly and return it within the agreed rental period.

Bookings are subject to garment availability. Customers are responsible for selecting the correct garment, size and event date.

All garments are strictly for the use of the individual named on the rental booking. Garments must not be shared, lent, transferred or worn by another individual without prior written approval from Chars Collection.

2. Rental Payments

Full payment is required to secure a rental booking unless otherwise agreed.

All prices are displayed in New Zealand dollars (NZD). Any applicable shipping charges will be displayed before checkout.

A booking is confirmed once payment has been successfully processed and confirmation has been issued.

3. Shipping & Collection

Chars Collection offers NZ-wide overnight shipping and complimentary Christchurch pickup.

NZ-Wide Overnight Shipping: A flat shipping fee of $20 applies to all postal rentals. Orders are sent using an overnight courier service, with delivery subject to courier schedules, location and potential delays. Overnight delivery is not guaranteed.

Christchurch Pickup: Complimentary pickup is available by arrangement. Customers will receive collection details and an agreed pickup time once their booking has been confirmed.

Customers are responsible for providing accurate shipping information and ensuring someone is available to receive their rental where required.

We recommend booking in advance to allow sufficient time for delivery before your event.

If a rental does not arrive as expected, please contact Chars Collection promptly so we can investigate and arrange an appropriate resolution in accordance with New Zealand consumer law.

4. Rental Returns

All garments must be returned within the agreed rental period.

Postal Rentals: Garments must be lodged with the courier for return by Monday following the rental weekend, unless otherwise agreed in writing.

Christchurch Pickup Rentals: Garments must be returned by 5:00 pm on Monday following the rental weekend, unless otherwise agreed in writing.

Postal customers must use the agreed return method and retain proof of lodgement or tracking information.

If you anticipate a late return, please contact Chars Collection as soon as possible.

5. Late Return Fees

A late fee of $20 per calendar day applies to garments returned after the agreed deadline, unless an extension has been approved.

For postal rentals, lateness is assessed against the agreed courier lodgement deadline, rather than delays occurring after timely lodgement.

Late fees will be limited to amounts that are lawful, fair and proportionate to the consequences of the delay.

If a garment is not returned, Chars Collection reserves the right to seek reasonable compensation for the resulting loss, subject to applicable New Zealand law.

6. Garment Care & Cleaning

All rental garments are professionally cleaned or otherwise appropriately cleaned by Chars Collection between rentals. Cleaning is included in the rental price.

Customers must not attempt to wash, dry-clean, spot-clean, bleach, iron or otherwise treat garments themselves without prior written approval.

Attempting to remove stains may permanently damage delicate fabrics or set stains into the garment.

Please return garments in their worn condition. Normal wear associated with responsible use is expected.

Customers must take reasonable care of garments and avoid unnecessary damage.

7. Damage, Stains & Loss

Customers are responsible for taking reasonable care of rented garments throughout the rental period.

Where a garment is damaged, stained beyond ordinary wear, altered or lost due to the customer's actions or failure to take reasonable care, Chars Collection may seek reasonable compensation.

Depending on the circumstances, this may include:

• Reasonable professional cleaning costs for excessive staining.

• Reasonable repair costs for damage.

• Reasonable replacement costs where a garment is lost or damaged beyond economical repair, taking into account its age, condition and value.

Any additional charges will be assessed individually, with an explanation and supporting evidence provided where appropriate.

Customers will not be charged for ordinary wear and tear or damage caused by a pre-existing fault.

Please notify Chars Collection promptly if any damage occurs during your rental.

8. Cancellations & Refunds

We understand that plans can change.

Customers who cancel their booking at least seven full days before the scheduled rental start date are eligible for a full refund of their rental payment.

Cancellations made less than seven days before the rental start date are generally non-refundable for change-of-mind cancellations, as the garment has been reserved and may no longer be available to other customers.

Any unused shipping charges will be refunded where shipping has not been purchased or arranged.

Refunds will be processed to the original payment method where practicable.

Nothing in this cancellation policy limits any refund, cancellation or other remedy available under New Zealand consumer law.

9. Sizing & Fit

Customers are responsible for reviewing garment descriptions, sizing information and measurements before booking.

As garments may fit differently depending on their style, fabric and design, we encourage customers to contact us with sizing questions before confirming a rental.

Change-of-mind or incorrect-size cancellations are subject to our cancellation policy, unless applicable consumer law provides otherwise.

10. Garment Availability

We take reasonable care to ensure all garments are available, clean and in suitable condition for their scheduled rental.

In the unlikely event that a garment becomes unavailable due to damage, a previous late return or another unforeseen issue, we will contact the customer as soon as possible.

Where Chars Collection cannot fulfil a confirmed booking, customers will be offered an appropriate alternative if available or a refund of the affected rental and associated shipping charges. This does not limit any additional rights under applicable law.

11. Garment Use, Alterations & Unauthorised Wear

All garments hired from Chars Collection are strictly for the use of the individual named on the rental booking.

The garment must not be shared, lent, transferred or worn by any other individual during the rental period without prior written approval from Chars Collection.

Customers must not permanently alter, cut, dye or modify rented garments without written permission.

The person named on the booking is responsible for ensuring the garment is cared for appropriately and returned in accordance with these Terms & Conditions.

Any damage or loss resulting from unauthorised use may result in reasonable repair or replacement charges.

12. Consumer Rights

Chars Collection operates in New Zealand and respects its obligations under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other applicable consumer protection legislation.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

Where a garment or rental service fails to meet applicable consumer guarantees, customers may be entitled to a remedy in accordance with New Zealand law.

13. Contact & Communication

For questions regarding bookings, garment care, cancellations, returns or damage, please contact Chars Collection through our official website contact details or Instagram account.

Customers are encouraged to contact us promptly regarding any issues so we can work towards a fair resolution.

14. Agreement to Terms

By completing a rental booking with Chars Collection, customers acknowledge that they have had the opportunity to read and understand these Terms & Conditions.

These terms apply to rental bookings made through Chars Collection, subject to applicable New Zealand law.