How long is the rental period? The rental period is for your selected event date and the agreed rental timeframe shown when booking.
When do I need to return my rental? All postal rentals must be shipped back by Monday following your rental weekend latest. Please make sure your parcel is logged for return on Monday to avoid late fees.
If I accidentally get any stains or marks on my rental should I clean it? No! we completely understand that accidents happen but please do not wash, dry-clean or attempt to remove any stains. Cleaning is included after each rental!
Do you offer pick-ups? Yes! we offer Christchurch pick-up options. Pick-up details will be provided with your booking.
How do I contact Chars Collection?
For questions about sizing, bookings or your rental, contact us through our Instagram DMs or the Contact page and we'll get back to you as soon as possible.
What happens if I return my rental late?
Rentals need to be returned within the specified return timeframe so they're ready for the next customer. Late returns may incur a fee in accordance with our Rental Terms.
Can I book a dress in advance?
Yes! We recommend booking in advance, particularly for busy weekends and events such as races, formals and wedding season. As your desired rental could be booked out during busy periods!
What if the dress doesn't fit?
Please check the sizing and fit information on each dress before booking. If you're unsure, you're welcome to message us before placing your order and we'll help with sizing where we can.
What happens if I accidentally stain or damage the dress?
Accidents can happen! Please let us know as soon as possible and don't attempt to clean or repair the garment yourself. Any damage will be assessed once the dress has been returned in accordance with our Rental Terms.
Do you ship throughout New Zealand?
Yes, we offer NZ-wide shipping. We recommend booking early enough to allow plenty of time for your rental to arrive before your event.